2012 SOCIAL MEDIA WEATHER VANE FOR VOICE ACTORS

Social media will not stand still for you.  FaceBook proves this over and over (are you on Timeline yet?).  In 2011, Twitter bought Tweetdeck, and then launched its own website makeover.  LinkedIn surpassed 150-million worldwide subscribers.

Why should you care?

Social Media is not going away, it’s not a passing phase, and it’s free marketing.  While you may have other successful methods for finding and keeping clients, new, prospective clients are increasingly moving into the social media space for their interactions.  The future is getting social – online.

This is not a bad thing…even for you introverts ( and I include myself in this group).  In fact, while you sit in your VO studio/cave, you can be reaching out in ways never before possible.

I spend a considerable amount of time (my wife would say too much time) online as a student of social media.  Being a voracious reader/consumer of information, as well as a person who delivers news 3 times a day on TV to Las Vegas viewers, I am exposed to a lot.  I see things, and I like to share them.  I’m only one point-of-view, but it’s a fairly educated POV, and for what it’s worth, the following is an assessment of Social Media developments that you may find useful in 2012 for your voice acting business:

AGGREGATION/CURATION OF INFORMATION

Information is exploding.  Content in the form of blogs, threads, forums, websites, and social media sites is so prodigious and so readily available for free that even in the most arcane niche businesses; it’s getting harder and harder to keep abreast of news.  Enter the aggregators:  people or websites that automatically or manually collect and display daily, hourly or weekly digests that you can subscribe to or receive by email.   Who does this?  That would be a person known as a “curator”, a person who more than likely uses new online tools to sift through available entries, and selects ones he/she decides are pertinent to their focus, then updates and posts a series of those articles in an online “paper” publication.  Examples:
Scoop.it (see my voiceover Scoop.it: http://www.scoop.it/t/voiceover); Paper.li; any number of RSS feed readers (Google offers a fine one); digests of LinkedIn Group Discussions, or daily e-mail summaries of Tech/Social media happenings you can subscribe to. (TechCrunch, Lifehacker, Mashable, Social Media Today, etc.).


VIDEO

People are visually oriented.  The public has been mesmerized by moving pictures since Charlie Chaplin…and YouTube has only multiplied the expectations a-thousand-fold.
Not only that, but the video doesn’t have to be of particularly high production quality.  Examples of grainy, shaky, badly lit, out-of-focus, and poorly shot video goes viral every day.  No one notices.
Not that you shouldn’t try to make good videos, but the point is that you should be always thinking how you could/should be utilizing meaningful videos, and links to videos in your social media discourse.  What grabs YOUR eyes more:  text and still pictures, or video?  Do you have a YouTube account?  Vimeo?  A basic video editor on your laptop?

 

THE CLOUD

This is more than storing files off-location, doing Google Hang-outs, and collaborating on documents by distance.  The Cloud means sharing your Google (or other) Calendar on your desktop, your smartphone, and your tablet computer, and being able to share any part of it with anyone anytime for appointment-making.  The Cloud means instant large-file transfer of sound files, and document scripts and being able to read them on your tablet or your smartphone.  The Cloud means organizing all your scanned documents across multiple formats and multiple locations.  The Cloud enables, “instantizes”, and makes mindless your organizing, collaborating, sharing, and controlling of resources.  The Cloud is the freelance VO artist’s new best friend.

 

LOCATION, GAMIFICATION, SPECIALIZATION

No niche is too small. As “traditional” media gives up its stranglehold on information dissemination and the blogsphere takes over…any small group individuals, even on different continents, but sharing the same passion, can find a forum and a voice.  By the same token, your geo-location is actually a commodity that gains you special attention, even price-breaks and coupons for being in the right place at the right time.  Tired of being the focus of sneaky advertising ploys?  Increasingly, you won’t notice or mind so much as savvy social media marketers utilize engaging game-scenarios to garner your participation in their latest promotions.  As an enterprising voice-over talent with a dedicated group of followers/friends…how can you capitalize on these new tools to widen the breach of possible new clients?  Great example:  Derek Chappell’s year-ending “Match Game”.  You may think it’s a fun little exercise between us VO’s, but with the right exposure, Chappell’s going to find direct and indirect dividends from this exercise.

 

CONTEXT v. CONTENT

In the history of the world, content has always been king…and it’s still incredibly important, but because of the internet, and now social media, CONTEXT is becoming equally impactful.

If you don’t have the goods (a great delivery, a wonderful product, good information) – content –  you will not survive.  But now, that content survives and thrives only in the right context.  Why are companies like Ford, Zappos, and Nike paying extra close attention to the Twitterverse?  ‘Cause they’re hoping to stem the tide of any viral nay-sayer who can create an overnight video-cum-FaceBook post that blasts a negative experience across the world instantaneously.  Answer that disgruntled customer BEFORE word gets out, and you’ve made an antagonist an apostle.

But it goes beyond customer service.  Now, YOU are the context for your product.  The sum total of your online persona fleshes out the package of your product.  Google IS your resumé.

SMARTPHONES, TABLETS, APPS

Like you couldn’t have guessed that this would round out this list? Technology drives so much of what is possible on social media.  A smartphone is now essential, basic, and irreplaceable equipment for any voice-actor.  Sure you can continue without it…but you’ll fall farther and farther behind…just like certain voice-actors still do the round-robin studio auditions a la Don LaFontaine…just like SoundCloud replaced DVD’s replaced CD’s replaced cassettes replaced reel-to-reel.  I’m not saying you have to be an early-adopter of every little gizmo that comes down the pike…but THIS one – the smartphone – is your VO purchase of 2012 if you haven’t taken the leap yet.  Already got the iPhone/Android Phone?  Great, now get an iPad or an Android Tablet…and start stocking them with apps.  Reduce your time-consuming menial tasks in half, and double your productivity…even (eventually) cut/send quality auditions wherever you happen to be using either of these devices to read the copy with one app, while recording/editing/sending with another app.

 

HONORABLE MENTION:  MULTIPLE CONCURRENT MEDIA CONSUMPTION

This is no phantom, pie-in-the-sky, next-decade vision.  It’s going on now.  The fastest growing population of media consumers is sitting with an iPad in their lap while they watch prime-time shows, and a Smartphone is on and within reach.  Networks are already pushing into the signal, additional information about the program you’re watching so that an app on your tablet can sense it, and display it on your iPad screen.  Further, you can share it, dialogue about it, and chat with others about it in real time.  You tell me…where does the VO fit into THAT equation?

The first one to figure it out is not standing still…he/she is standing in an early retirement home on the French Riviera.

CourVO

 

 

Q is for Quora

Nothing stands still in Social Media space.

Since I last blogged about Quora in January with an Amplify post, and then again in May, this unique social networking site has grown, matured and morphed.

At its heart Quora is a free site where you post questions and get answers…or you just give answers…or you just pose questions.  Founded in 2009. and reaching Beta for the public in 2010, the early adopters were pretty hi-brow, geeky, and corporate…but Quora has grown, and now has a healthy presence of voice-actors.  Like other popular sites (i.e. LinkedIn) Quora has adopted much of the look and feel of Twitter and FaceBook in that you are encouraged to interact with others, build conversations, and even vote up or down valuable answers to certain questions.

The level of answers you get can be exceptionally involved and erudite.  Other questions languish for weeks with no comments.  A recent questions posed by someone in the VoiceOvers topic was: If inflection describes a variance of pitch and tone in speech, what specialized term might exist to describe the same of volume?

Another VO question is: On average, how many hours does it take to create one finished hour of non-fiction business audio book? What would be the price for creating that one finished hour?

I’ll let you follow the link to see what the answers are.  I guarantee you will see people from the VO community on this site that you recognize.

Quora takes some getting used to.  You can follow people, and they can follow you.  You can sign-up to follow certain topics, and you can invite others to join certain topics.  The site has a healthy search function, and you’re strongly urged to read the beginner’s FAQ before you start making dumb mistakes.

One of the newest features your Quora profile allows you to create, is a “Board”…a sort of repository where you store interesting stuff you come across…share your own thoughts, links, information, or musings about anything.  It can be public or private.

I’ve formed a board called Voice Over Info, and invited about 30+ existing voice actors who are on Quora that I already know to be a part of my board.  Wanna join in too?  (here’s the community-building side of CourVO expressing itself again).

A hint:  like any other social media site, please take the time and effort to at least include a picture (or your logo), and a brief bio in your profile.

“But, Dave,” you say, “I need another social media site, like I need another Christmas spending bill in the mail!”  I get it.  You  may not like it on Quora.  I can tell you though, that one visit can be extremely addicting.

Another reason to join is to get access to some VERY SMART people, and some pretty valuable answers to questions.  Like these:

What details or features are important to consider when shopping for a quality condenser microphone?

What is the proper way to mic a vocal session using a condenser microphone?

QUORA.  Worth a look.

CourVO

Ticking TimeLine

FaceBook is not my favorite Social Media platform.

That’s not something I’ve kept secret, nor is it something that keeps me OFF FaceBook.

FaceBook is not what I would call an “intuitive” interface.  Also, its privacy policies are a little high-handed, and they’re constantly CHANGING their rules.

The latest change is one I actually like, though.

FaceBook Timeline is now available to all subscribers (it’s been in “beta” for a while).  Like all the rest of FaceBook, it’s free.

You will not be affected by Timeline unless you visit this link:  FACEBOOK TIMELINE, and initiate the feature.  But then the clock starts ticking.

7 days.

7 days to review TimeLine — which is in effect a scrapbook of every post, every picture, and every comment you or anyone else has ever placed on your wall — ordered chronologically.

And it goes wa-a-a-a-ay back.

That’s why you’ll want to take those 7 days and make good use of them for editing out all the stuff you previously deleted, ’cause you didn’t want it on your FaceBook page in the first place.  (remember what I said about FB’s privacy policies being a little high-handed?  They’ve been keeping all your “stuff” whether you deleted it or not!).

Now you get to delete it all over again!

WHY TIMELINE IS WORTH IT

Aside from that (not so minor) inconvenience, FaceBook Timeline is in my mind the FaceBook that FaceBook should’ve been all along.  The layout is visually compelling, easy to digest, and (finally) intuitive.

And…as my social friend Terry Daniel is always fond of pointing out:  “…FaceBook is FREE marketing…”!!!  It is indeed.

Only now, it’s also a lot more engaging, customizable, and you can control the feel, look, and content of your site.  As FaceBook’s tutorial site says:  “…Only the people you originally shared a post with can see it on your timeline. If you want, you can go back and change who sees a post, delete it or just hide it from your timeline.”  But you can also arrange, rearrange, and change elements of the page (within limits).

My 7 day clock is ticking, and I must confess I have not fully dissected the new TimeLine features yet.  But I think VO’s will be happy with the new look and feel of FaceBook timeline…and this IS the direction Social Media is going, evidence Twitter’s new look recently in the same vein.

Given this eventuality, my advice is to embrace and take advantage of the new possibilities here…’cause like everything else in this helter-skelter pace of online change…there’s no looking back…or sitting still.

CourVO

Effortless Email Enhancement

Three email add-ons.

Three brainless installs.

Three programs that immediately multiply the amount of information you will instantly have about people interacting with you by email.

Social Media connections bring you engagement with your clients, peers, and prospects on those platforms, so you can’t afford to lose an edge by missing critical information about those people that freely available.  These 3 programs give you that.

How they work:  When you hilite an email in your list, these program automatically glean social media (and a lot more) information about that person, and display it in a panel off to the side of your screen.  I use all three…sometimes in tandem, and each has its strengths.  They all work in the background, and you’ll wonder how you ever did without ‘em.

GIST – RAPPORTIVEXOBNI

Gist can be used with just about any browser, smartphone, Outlook, Gmail, Android, SalesForce…you name it.  It’s a free download, and a quick/seamless install.  It places a panel on the right side of your screen, and the info displays there.  Here’s a screenshot from within Gmail:

Rapportive installs primarily on your Chrome Browser as an extension and works only with Gmail. It is also free…a quick install, and provides a box of information from within the email window you open from your list of Gmail.  I really like Rapportive for its simplicity, and consistently usable information.  Here’s a screenshot from Gmail (notice in this shot the Gist panel off to the right of the circle highlighting Rapportive):

Xobni (inbox backwards) also works from within most popular programs:  Outlook, Gmail, iPhones, Blackberries, Android, Chrome, etc, and is free to a point, then it costs for extra features…but in my mind is certainly the most meaty of the three in the paid version.  The screenshot below shows it running from within Outlook:

 

Honorable Mention:  Outlook Social Connector from Microsoft works only with Outlook, but it’s pretty slick and free as well.  It situates in the bottom center of your Outlook screen, and provides only social media information about the person whose email you’re reading:

Do  yourself a favor and install one of these today.  You’ll be amazed at the information you’ve been missing.

CourVO

VoiceOver Plus Place

Despite vigorous attempts to dismiss Google Plus as too little too late, the newest Social Media platform is thriving.

FaceBook’s Mark Zuckerberg reacted immediately to incorporate many of the new features of G+ into FaceBook, and Google seems to have handled the early development of this platform quite well, despite some missteps over the issue of naming conventions.

Google+ grew faster, with more members, in a shorter length of time than any other popular social network…now over 60-million+ worldwide.

My Google+ “VoiceOver” circle has at least 320 inhabitants, but I’m sure there are many many more voice talents on this platform.  While I welcome any and all those names into my circle of friends on my personal Google + page, I’d like to especially invite you now to add the VOICEOVER PLUS PLACE to your circle of friends.

I’m still developing this site, but the reason I’m launching now is that Google is  FINALLY (!) allowing the public development of “business” pages on Google Plus, much like FaceBook.  See the Google Plus Blog: “Google Plus Opens Business Pages to the Public”.

Who knows where this will go, but it’s a good time to start in.  If you think you have enough Social Media exposure, see this commment from Google:  “Facebook and Twitter, apart from delivering a message to their own crowd, have been necessary because linked content there impacted upon a website’s SEO ranking and helped deliver it higher in Google search. Now with G+ and Business Pages Google can shorten the path by quite a bit, creating a winning proposition for brands which want to attract more customers, businesses which want to be found locally and marketers who want to help their clients succeed.”

Read more: http://technorati.com/blogging/article/google-plus-opens-business-pages-to/#ixzz1d6CyB3kK

See ya on Google+ and the VoiceOver Plus Place!

CourVO

Google Search Algorithm Changing – Faster, Fresher

My thanks to VO friend Steven Lowell for pointing out this article to me.

This has the potential to change the way a lot of people handle their SEO (Search Engine Optimization) and SEM (Search Engine maraketing).

It also leaves open some real possibilities to garner greater search success for your marketing/product if you constantly push out fresh content  (at least that’s how I read it).

 

Twexperiment

Only in obtuse corners of the Twitterverse do people care about this stuff.

Some people are fascinated with the British Royals or Kim Kardashian’s divorce.

Not me…my world revolves around news, VO, and Social Media…so when KLOUT announced it had changed the algorithm of how they arrive at the score measuring your presence on Social Media (your “KLOUT”), I took notice.

There was a lot of grumbling about how the new formula actually dropped some people’s scores.

I was one of them.

A KLOUT score is a status symbol, notches on the bedpost, bragging rights, a caste system.  You’d have to be pretty twisted to even care what your Klout score is.

I had been pretty happy with my “51″ before.  It wasn’t anywhere near the likes of Robert Scoble or Guy Kawasaki, but I thought it was respectable, and I had worked hard for it.

My NEW KLOUT score came out to 49.  No big deal, right? Well…

All the sudden I felt sub-par…below average, an underachiever…on the sad side of the 50th percentile.

My bewilderment was amplified by my guilt that I had not been paying much attention to Social Media lately…especially Twitter…a sorry state of affairs for a guy who supposedly knows what he’s talking about when it comes to Social Media.  It’s a medium you cannot ignore for very long at all.

My answer was (typically) to dig in, redress my attitude, try harder, and tweet harder.

Some of you noticed.  They will remain unidentified here, but two voice actors I know and much respect, and who apparently follow my tweets closely, noticed, and didn’t much like the change they saw.

One called my prodigous tweeting a “firehose” of info, the other called it bordering on spam.  Both decided to unfollow me, and both were very nice and sincere about it.

Here’s what I did:  I decided to take advantage of the tools available to me from my paid subscription to SocialOomph.com.  Not the least of which is the ability to schedule my tweets.  To do that within Twitter’s rules, you have to rotate slightly dissimilar tweets.  Twitter will not allow you to keep posting identical tweets.  So I wrote the same message in different words for five separate messages touting:

  • Voice-Acting in Vegas
  • SaVoa
  • my Scoop.it Voice Over Page
  • my OnCamTips website
  • my Twitter VoiceOver list

I set them to variously post every 1, 2, or 3 hours for a period of 2-3 days.  My vision was that I would reach people who don’t see my tweets at the time of day when I typically tweet live.

I’d have to say it was successful…I’ve gotten more RT’s than I can remember…I’ve gained probably 50-70 new followers…and engaged in many many new and fruitful conversations.

The KLOUT score hasn’t budged…at least not yet.  We’ll see.

With all that, I feel worst that I’ve lost two loyal followers who are VO friends, even though they were nice about it.  I understand their point of view, and even encouraged one of them that everybody has to find their way through the mine-field of Social Media on their own, and be true to themselves.

How ’bout you?  Did your KLOUT score change recently?  Do you care?  Does it matter?

CourVO

 

7 Simple CRM Solutions

CRM: Customer Relationship Management

Not that your customers or your relationships need “managing”…it’s just a term that applies to any number of available software systems that help you track, communicate with, and…well…manage your contacts, clients, friends, potential customers, and business associates in all sorts of creative ways.

I realize that many of you may not need such help.  You have your own system that works, and works well.  Great!

But if you haven’t noticed lately, the software and internet services available in this area are unbelievable, and typically quite reasonably-priced.  They help you stay organized.  They facilitate communication in ways that you couldn’t imagine, with methods that are appropriate and creative.  Think of them as virtual assistants…and when you’re a lone freelancer…that can be handy.

Having said that…be careful…there are only a gazillion CRM solutions out there, and they cover the spectrum.  When you get into this field,  you’re verging into the realm of sales, and salespeople live for hype…and the promises can be over-the-top at times so be careful.

In my view, a good CRM for VO’s covers the following basics at a minimum:
1) newsletter generation, with scheduling, follow-up, and metrics through email
2) autoresponder service
3) online survey capabilities with metrics
4) mobile functionality
5) integration with social media
6) timely summary reports
7) easily handles, stores, and sends media
8) allows for creation and handling of various opt-in mailing lists
9) provides email service if desired
10) provides calendering, email, and contact list integration

Here’s my short list…7 simple solutions.  It could be 777…there’s that many out there.  But below are 4 I’ve dealt with, and (at the bottom) three others I’ve researched that are more complicated and advanced:

Comf5 - I use this program…mostly ’cause it was devised by a genius techy friend of mine in Las Vegas.  He’s moved on, but the software is amazing.  It’s the email program I use.  One of the coolest features is that of letting you send video emails in a snap…and they play on the other end just as easily.  Newsletter templates and functionality blows me away.  There’s more (beyond the scope of this summary), but of special note are the configurable metrics they shoot back to you.

Constant Contact  – My favorite before Comf5.  This online-based service continues to improve at every turn.  Their instruction modules and support are crazy good.  I see a lot of VO newsletters coming out under the heading of Constant Contact.  It’s a full-featured service with reasonable prices, and an ever-growing feature set.

Mail Chimp - Google-based service that also seems to grow every time I turn around.  You can launch it from your Gmail interface, and it will draw from your contact list there.  The interface is uber-simple and understandable.  Very intuitive.  You can be up and running with mailings and surveys in little time.

 ZOHO CRM -  I really like the ZOHO suite of online business services.  The CRM piece of it is simple and easy.  ZOHO operates in the cloud exclusively and integrates well with a lot of other online platforms as well as your smartphone.  You can be creating your own CRM program with ZOHO in no time for a very reasonable price.

RatePoint  I see this service mentioned a lot in CRM comparisons.  Worth a look.

SalesForce CRM  Salesforce is the 800lb Gorilla preferred by gaggles of salespeople.  This can be an overwhelming product, but has every bell and whistle you could imagine.

Sugar CRM  Along with RatePoint, I also see this service mentioned a lot in reviews of CRM’s.

Honorable mention:  Used creatively, Microsoft Outlook can serve as a CRM tool, especially with all the add-ons and 3rd-party integration extensions offered for this contact-management system.

Need more?  Click  top_40_crm  for a .pdf doc I downloaded that offers some comparisons.

Got a favorite I’ve overlooked?  Please let us know what works for you by commenting.

CourVO

The Google Groove

Google’s star is reaching solar flare status.

Among the handful of true corporate dynasties that sprang from the last twenty years of internet/dot-com/computer/social media ascendance, Google continues break ground faster and farther than most of the others (possible exception:  Apple — and even that’s up for debate).

On today’s Voice-Acting in Vegas blog: a few Google-related developments that you might find useful for your voice over business.

First:  Are you on Google+?  You should be.  Since July, Google+ has grown to about 50-million subscribers.  That’s faster growth than FaceBook, Twitter, My Space or any other social media platform can boast.  On Google+, you can creat your own “circles” of friends.  I have circles for “Vegas”, “Journalism” and others…among them:  Voice Over.  In my voice over circle are some 350 voice over talent.  I’m sure that’s not all the voice talent on Google+, but it’s a start, and now when I want to get a sense of what’s going on in the VO world…or when I need to ask a question or get a word out…that’s a great place to go.  If you need an invite to get on, just email me at [email protected], and I’ll send you an invitation.

Second: How to keep up with all that Google does?  Simple:  go to the official Google Blog.  It’s updated frequently…several times a day even, and always features the latest moves by this company.  (BTW, Google should NOT be referred to as “…that search engine company…”  It is SO much more, now!)

Third:  Don’t take my word for all this…see this latest article entitled: 5 GREAT HIDDEN GOOGLE SEARCH TIPS THAT YOU SHOULD KNOW ABOUT…including “Search for People’s Profiles”, and “Read Articles Without Paying”.

Fourth:  Last week, I launched the “CourVO” app for the iPhone and iPad.  Although it was an inexpensive process, there were plenty of hoops to jump through.  By comparison, creating the CourVO ANDROID app was brainless.  That’s right…the new CourVO Android App is now available. (BTW, both the iPhone and the Android app are free, and reflect the daily changes in the content on this blog…on your smartphone!).

Fifth:  Most everyone has at least a perfunctory Gmail account…it’s the portal to much of what you want to do on Google.  Watch for a big change to the way Google Mail looks very soon.  In the meantime, please consider trying either one of two add-ons to Gmail that will immediately double or triple the information you can glean about anyone who writes you an email.  both GIST and XOBNI offer integration to Gmail.  Both of these 3rd-party programs will analyze any email you receive for information about the sender.  LOTS of information about the sender…especially their presence on the other social media, along with contact information, frequency of posts, recent e-mails and even metrics about their presence on the web.  I find both these programs extremely helpful in managing connections…even the most typical time of day when events happen.

CourVO

TECHNOLOGY

5 Great Hidden Google Search Tips That You Should Know About

Face-to-Face

For the forseeable future, FaceBook is the 800 lb. Gorilla of Social Media.

Even the most cantankerous naysayer has to pay homage to Mark Zukerberg’s creation if they want to keep up with trends…and keeping up with trends could mean the difference between an enterprising, innovative voice acting business or one that feels a little more “left behind” with passing time.

For this reason, VoiceOverXtra‘s 3-part “Super Socials” webinar series puts FaceBook right out front.  Furthermore, this topic gets treatment from the guy who bends FaceBook to his will:  Terry Daniel.

Terry may not have ALL the answers, but he’s so doggone good at covering the essentials, the ever-changing rules, and the savvy VO uses of FaceBook, that you’ll wonder why you don’t spend more time there (like Terry does!).

Monday, Trish Basanyi (who will oversee Part II on Twitter, Thursday, August 18th), Terry, I, and John Florian (VoiceOverXtra’s founder) had a skull session to go over the final “Super Socials” details.  I got a glance at Terry’s presentation and I gotta tell you, it’s a doozie!  You’ll find out how and why to set up a FaceBook business page, how to post your demo’s on FaceBook, and he’ll share a long list of absolute “do’s” and “don’t's” of FaceBook etiquette.  And that’s just for starters!

Each of our sessions run an hour-long with an additional half-hour of Q & A.  If the questions run long and involved, we might even go over that!

Terry will show you how to make FaceBook work in favor of your VO business.   We hope you’ll consider signing up for the entire 3-part webinar…or any one part.

See the “Super Socials” sign-up and information page here.

CourVO