The Humble Disclaimer

….More fallout from my blogs on setting rates.

A Las Vegas friend who has a burgeoning podcasting business, but whose true genius is in marketing/selling, responded to my blog with a fine suggestion.

Scott Whitney is a big fan of Tom Freese’s series of books base on the idea of QUESTION-BASED SELLING (QBS).

You can visit Freese’s website on QBS –  HERE.

But, getting specifically at the point Whitney is making about “the Humble Disclaimer”…you may want to visit directly to THIS QBS page.

It’s a quick read, and true to Whitney’s astute observation, it fits right into the discussion of setting rates.

Thanks, Scott

CourVO

Rates ThreeDux

This is Part-3 of a loosely-told story from Dave’s real-world experience in setting rates for a voice job.

Part one is HERE.
Part two is HERE.

You’ll remember, I’d hoped for permission from my anonymous (but quite real) female VO pro to excerpt an extremely well-stated philosophy for setting rates.  She’s now granted that permission.

She sent me the explanation as part of an on-going communication we had over a mutual client.  That client had at one point shared MY rate-sheet with HER as a means of negotiating a fair rate with her after hiring me for a job (he later apologized).

The rub was that HER rate was obviously and significantly higher than MINE; a point she made to me not out of malevolence, but to shake out my own awareness of value.  She was telling me nicely that I was probably not charging enough (a conclusion my own client also later admitted to me).

The compensation policy she’s devised is well-articulated in the comments you’ll find BELOW.  Her arguments are reasoned and powerful.

The whole experience for me has been tangible.  It’s prompted a timely and crucial adjustment in my sense of fair pricing — an issue most voice actors wrestle with endlessly.

Voice coach/actor Bettye Zoller also reacted to my rate-setting blogs with the following comment: “Pricing is the hardest subject to teach others because it’s a very personal experience depending on so many variables. Very complex. You’re brave to put it out there. But no one person can tell another how to price. It’s too dependent on too many circumstances including whether the talent needs the job or won’t work under a certain fee and more.”

I couldn’t agree more, Bettye.

Please take the time to read the measured words below, of  who I would say is now my unsuspecting “VO Rate Mentor”.

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Rates Redux

Thinking back…I’d have to say I get the most spirited reaction to blogs about setting freelance VO rates…and I’ve done a few of those blogs, ’cause the issue keeps coming back for me.

I wasn’t overwhelmed with a response to yesterday’s blog: SETTING VO RATES, but the few who chimed in added much to the conversation.

Perhaps the best post-script to yesterday’s tale was the response from my client.  I’ll save that for last.

If you read the comments to the blog, you’ll see that VO talent Jeffrey Kafer cautioned me to NEVER share my rate sheet with clients.

The dean of VO blogging — Bob Souer — reminded me that it’s great to have a spine about these issues, but reminded me that a spine is flexible, else we would never be able to tie our shoes.

I liked the response that came from a follower on Google Buzz:  “…sounds like a tough thing to gauge, I would imagine though that your work speaks for itself (literally) and that the client would find value in your service. Maybe it wouldn’t be a bad idea to mention on your rate sheet that these are introductory prices and you are building a business so take advantage of these low rates as they are lower than industry standard. I also like the idea of asking for more but that comes with lots of experience and rock solid reputation…”

Voice actor Justin Barrett responded that, I kinda like the approach of telling the client you’re building a business. However, could that not easily backfire if the client interprets “building a business” as “not yet a working professional”?

The female voice talent mentioned in my tale responded with a wonderfully eloquent and involved email explaining her rationale for not really HAVING a rate sheet.  The response was so reasoned and savvy that I’ve asked her permission to reprint excerpts here so we may all benefit.  If she acquiesces, I’ll post that very soon (tomorrow?).

But here’s the response from my client that I promised above: He called me today apologizing for sending the rate sheet to the female VO talent, saying as soon as he hit the “send” button, he regretted it.  I believe him.  I told him that the whole experience has sharpened my ideas about setting rates, and made me re-evaluate my worth as a developing voice actor.  The conversation ended with a much better understanding of the process for each of us.

But here’s the real kicker:  The client (God bless ‘im) told me in the course of the conversation that “…Dave, I would’ve paid you more for your services…”

Wow!  See?  I left money on the table.  I didn’t ask what I was worth.  My product is undervalued.  I’m not respecting enough myself OR my work.  I’m selling short.

Lesson learned.  A valuable lesson.  I’ve already augmented my rate sheet, and am promising myself to remember to say to future clients:  “Tell me how much you’ve budgeted for this project.”….or….”What is the most you’re willing to pay me, and still feel like you’re getting a fair deal?”

Check back here over the weekend, when I hope to have the sage advice from the seasoned female voice talent who was willing to generously share her thoughts on this issue.

CourVO

Setting VO Rates

So many variables go into the setting of rates for freelance entrepreneurs.  That’s my opinion.  Others differ.

The arguments can get quite philosophical — wrapped up in value judgements of self-worth, market conditions, and even personal relationships.

I’ve heard ‘em all.  I especially love the hard ‘n’ fast rules that always seem to come from the highly successful long-time voice actors who typically will say something like:  “….I never even turn on my mic for less than $450…”

Well that’s just all fine and good.  Did you start with that?

Those of us still struggling to keep a daily flow of work…who are developing a full stable of clients…who are ever seeking the threshold of fair pay for hard work… THOSE kind of hard ‘n’ fast rules are elusive.   At least they are for me.

Let me relate a story that just happened to me:

The call came out of nowhere.  A local producer wanted to hire me to be the voice of a conference being held in Vegas…I quoted directly from my rate sheet, and he seemed happy with that, AND my work.  All good all around.

Then he asked if I could refer him to a voice actor of the female gender.  He had another project, and needed a certain type of voice.

I returned to him a couple of names and contact information.

One of the referrals — a seasoned voice actor with a sterling reputation — returned a thank you, and continued to keep me in the loop with communications back and forth.

Then came the e-mail today.   She quoted him a price for the project they were negotiating, and then he returned to her an email ATTACHING MY RATE SHEET. She then very nicely mentioned in an email to me that she hoped she hadn’t scared-off my client because her rate was “…significantly higher than mine.”

OUCH!

Reactions:

– The client faux pas’d by sharing my rate sheet in the first place (I told him so)

– I launch into a gut-wrenching rationalization of my rate sheet

– I also launch into a soul-searching re-evaluation of what I’m worth and what I charge

On the VO-BB some time ago, the notion of “SPINE” became popular.  Rightly so.  The idea being that only those Voice actors with spine will stand up and ask for the price they truly think they’re worth.  Raise the bar.  Take charge.  Have chutzpah.

Great!…but there’s just this one caveat….

CourVO

Freelance Means Freedom, But….

19109488 …to find that freedom, there are are few realities you must accept.

THIS article does an amazing job of pointing out the sobering financial caveats you need to hear before being “on your own”.

CourVO

Extra Pay for “Stressed Voice”

Yep, now when you’re putting in the extra effort on projects that require over-the-top vocalizations, you can earn Union pay raises.

The new adjustment focuses attention to the kind of work typically done in video games.

See the full article HERE.

CourVO

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A Question of Conscience

cashmanMarc Cashman distributed an e-mail late Monday that contains a response by an un-named friend in the VO biz to a growing concern about pricing, buyouts, expectations, and general questions about the worth of our work.  Marc is an accomplished voice actor, and coach, and runs one of the most respected audio studios in the LA area.  I don’t think he’d capriciously send this out.

Here’s Mar’c intro:

“I thought I’d share a letter from veteran voice actor and respected colleague who shall remain anonymous. Feel free to pass this on to your colleagues as well.”

His colleague’s written response is below the fold.  I think there’s excellent food-for-thought for all of us in his words, whether we agree or not.

CourVO

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Setting Rates for Freelance VoiceOvers

Rate_card_buttonGreat article by Edge Studio's David Goldberg at (of course!) VoiceOverExtra
on how to set proper rates for freelance voiceover work.

This is a typically-thorny issue for voice talent, and David's discussion makes great sense.

Click HERE.

CourVO

‘Touched a Nerve

To go as an addendum to the blog below, Fred North of NorthImaging.com adds this perspective, which just might sum up well the reaction a good many of us would have.

I've seen this debate on VO rates before. What you charge for your your services is up to you. What I charge for mine is up to me. If you want to work for less than me and you get the gig that's called competition. I accept that. I just have to be so compelling in my work that the client feels that he/she has to choose to pay me more. 


I'm guessing if someone is willing to voice a book for $75 the laws  of economics dicate that it will  sound like it was voiced by someone  who was paid $75 for voicing an entire book. About 10 pages in the enthusiasm will be gone and if the talent has weaknesses they will be amplified. It is not wrong or right, it is what the the client was willing to pay and the VO guy was willing to take. I suggest that everyone takes a deep breath and steps away from their dramatic proclomations about how it hurts the industry or will cause global warming to speed and instead learns now to compete.


The union talent in LA and New York will get much of the high dollar work. The rest of us will bust our butts to get as many of those deals as we can working remotely and then do a ton of local ads. I'm


tired of the whining. I've done some cheaper deals when I was slow and I'm guessing everyone has at some time even though they won't admit it. I push my rates as high as I can, but it's just good business to fit your rates to the market you're dealing with. Some of my markets are Rolls Royces, others are Chevy's. That's called doing business.

Fred

Thanks Fred…hope you don't mind that I posted this.  I've added you to my blogroll.

CourVO

A Sign of Things to Come?

From time to time I like to excerpt really wonderful discussions that show up on the Yahoo VO Forum.  Debate
I'm going to do that again on this blog, and hope no one gets offended. 

The original post was a sarcastic complaint about a low-balling offer for someone to agree to voice a biographical audiobook.

Rich, at justmyvoice.com quoted the pay-for-play site quote:

"Biography audiobook. We're have a 3000 word manuscript for a biography audiobook on

president Barack Obama.

Budget:Low budget – USD 50-75
Recording Length:20-30 min…"
30 mins….for $75….hmmm if my math is correct, that's $0.04 per

minute.

The ensuing discussion ranged far and wide into the current economic situation, our place (as voice actors) IN that situation, and what is fair compensation for good work.

In other words, HOW TO SET YOUR WORTH…and how to price accordingly in this tough market.

Read on.

The "enthusiastic" (and usually wordy) Ed Helvey responded:

It's $2.50/min. for 30 minutes or $3.75/min. for 20 minutes. That's somewhat less then I would charge, but at least they were upfront about it and stated that it's low budget. We all have choices – we can take it if the money is enough to satisfy our need – or not if we feel our time is worth more.

He then digressed into this observation of the stagnant economy:

If there is a whole lot less buying, then there will be a whole lot less money available to those who advertise to spend on all facets of their businesses including advertising, that means that to get advertising work, those who do a lot of advertising vo work may not get as much or may have to join the restof the crowd and work for less if they want to work.

My mentor in VO, Frank Frederick, then jumped into the conversation:

Folks that fee is W-A-A-A-A-Y low… let's take a look at it from a different angle: 30 minutes @ approximately 125 words/minute = 3750

words @ $ 0.35/word = $1,312.50


Remember this is non-broadcast/non new media. Another way to look at this is the project is roughly 15 pages @ (let's say for expediency)$100.00/page = $1500.00.


The above figures are to be compared to the $75.00 offered. What is your choice for compensation?

This is where it gets interesting with Ed's next response:

You are absolutely right! And if the client can afford those fees, then certainly we should be paid those fees.  I like it when a potential client lets me know upfront where their budget is - as this prospective client did. It lets me know right away whether I should even respond to the offer or move on. Not every client is for every voice-over and vice-versa. We have to shop for projects where the clients who can pay our prices are and not waste our time (and the prospective client's time) trying to convince people without the financial ability to pay us money they don't have. You're right – it's about choices. If things aren't going well and you need to buy a bag or two of groceries, $75 might sound mighty good at that moment. If everything is comfortable and you're busy enough with work that pays the rates you feel compensate you fairly for your professional  experience and status, then certainly, this kind of job is best left to the guy who is hungry and needs the groceries. And, then there are some folks who choose not to leave a penny on the table and take everything they can get. It's all choices.

NOW we're getting to the crux of the matter!  Here's Frank again to respond to Ed:

The key however is to NOT sell YOURSELF short; and in so doing sell the rest of the industry short.


The fee you accept reflects on the entire industry. Everything you do
as a VA is seen/heard by others and your actions if chosen poorly allow those other people to think the industry is entirely "that" way.


IF the client has a budget in mind and it's too low – then it is time
to educate the client. Do not turn them down flatly, but let the client know how to plan a proper budget. Then you can work on a deal with the client.


If a VA is so hungry they will sell their soul for a small gig, then
it is time for that VA to get a real job.


I cannot find it within myself to do a job simply for the "bragging
rights". I must be able to stand up for my own rights and NEEDS. But almost as important is a VA should always be looking out for the entire industry and every VA who follows. Don't let US down by accepting a fee which is too low.


You already have an amount in mind (I promise you), but this
discussion deserves the question: "How much are you worth?"

After a quick response in which Ed said he basically agreed… Frank explained why he feels so passionately about this subject:

With the plethora of P2P sites, part time VA's, recently former radio folk, etc. forcing the fees ever lower – my blood gets boiling.


There are five views on payment for any item or service: there is the price the client will pay, the cost the client wants to pay, there is the rate I desire, there is the compensation I will accept, and finally there is the figure agreed upon by both parties.

Please remember folks, what you as a VA not only affects you, but all others who work in our business' industry.

Back to Ed Helvey:

Basically, I agree with you in principle. In fact, it does behoove everyone to do their best to retain professional fees at what the market will bear.the end result is that we'll never get the largest number of people who can afford a very economical VA job to pay the high end prices, but some of them may eventually graduate to the mid-range and a few of them will make it to the high end. There is something for everybody – it just depends on whether you want to serve the Nissan Versa people and have lots and lots to do at low income per unit – or specialize in the Rolls Royce, sell 12 of them a year and make a king's ransom income.

Frank wasn't done.  I excluded a long analogy that Ed used to explain his position using the different level of car prices.  Frank answered with an analogy all his own involving popcorn.

Price your market. If a gig is willing to offer a smaller fee than you feel is appropriate – say no.


Taking what is offered when it is offensive is just plain wrong. Voicing an audio book for $75.00 is just plain WRONG. This rate  structure serves only the clients bottom line and I will bet their bottom line is far larger than the VA who accepts the job.

I have what I call the "Dollar Movie Theory" where getting a bunch of bodies in the seats for $1.00 or $2.00 each and selling a lot of popcorn and soda pop; pays off far quicker than if the theater charges $15.00/ticket and has only 20 people in the audience.


This Theory does not mean one does not charge for the popcorn and soda pop. It means you charge what the market is willing to pay – you simply have more bodies buying.


In the world of the VA, we do not have "popcorn and soda pop", so our fees must be based upon what the market will pay to watch the movie. Oftentimes I read the "audition requests" and shake my head in disgust as the client is of the variety who has the money – but will not part with any. The VA must now sell "popcorn and soda pop" without having any in his/her theater.


So how does a VA get bodies in the seats? That is a question which each VA must be willing ask and find an answer BEFORE settling for a low fee.


So how many bodies do you have in your theaters seats folks?

I like that analogy…but I'm still chewing on it.  In this friendly debate of wordsmiths, Ed came back with a creative conclusion:

Maybe the client is just getting up and running and really is short on working capital, but they have the potential of terrific growth – so maybe, it's a royalty arrangement that will work. Maybe it's delayed compensation. Maybe it's barter. Maybe the client can open other doors and send tons of credible referrals. So many possibilities. We each have to figure out which of the opportunities is in tune with our philosophies and business models. Some times we'll take it on the chin, but sometimes a door will open that we never would have had access to or even known existed.


I truly believe in today's world and especially today's economy, we have to open the windows of our mind, think outside the box and stimulate our creative juices. Some of us (I'm not one of them) will just sit there and have work roll in the door without much effort on our part. Most of us are going to have to work hard at creative marketing – maybe at a 90:10 ratio – 90% of our time is spent in some form of marketing and 10% is spent in actually doing the productive voice work that brings in the revenue. That ratio may get better with time if you're really good.

These are two men who've been around the block.  Their age and experience does not cast them outside a developing paradigm of pricing that is always fluid and redefined…rather THEY HELPED CREATE IT, and have an interest in still maintaining, even controlling it to the extent they can.

Part of that is explaining their point-of-view, and I think both did so eloquently.  I hope this synopsis has been helpful to you. 

If you want to read the entire thread, you can do so at:  http://groups.yahoo.com/group/Voiceovers/, but ya gotta join or belong to be able to read the messages.

I've also got a VO forum group started on Google.  Here's the address:  http://groups.google.com/group/voice-actors.  It's a younger group, but all quality members, and we love sharing info.  Join us won't you?

These groups are a gold mine of shared info.

CourVO

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