After my blogging about Joe J Thomas' online conversation with V123's "Julian" on Live Help (Latest on
Torrenegra), I got a clarification comment from V123's QA (Quality Assurance) Mgr, Steven Lowell.  You can read it at the bottom of that post.

I wrote Steve back and thanked him for shedding some light on the hearsay, and today, heard back from him again.

I hope he won't mind that I post that response here for you to see:
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"It is true that Alex is not as 'visible' or available as he once was, but
he is still very much involved.
 

Alex began working on another project with Torrenegra, and back in
February, he made Juan Salcedo GM, and began using me for not only QA
Management, but also assisting in marketing and translating needs, ideas
received, and ideas on future product development to both Juan and Alex.
 

To give you an idea of how much he is still involved, it was actually Alex
who showed me your website, and the chat posted there. I still dont know why
Julian used that wording, but I do know live chats can leave one under pressure
to answer questions quickly, and I dont believe in canned answers as customer
service. I assume that confusion is somewhat my fault, as I promote team
atmosphere in Voice123, and sometimes we forget each others titles.
 

Keep in touch if you have any questions! I would be happy to answer them as
best as I can."
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I think maybe Steven had a typo when he wrote: "…Alex began working on another project with Torrenegra…"  otherwise, the sentence makes no sense. But that's just an aside.

I appreciate Steven having that sort of commitment to QA.  You should slip on over to V123 sometime if you're a subscriber.  Click on the line of small thumbnail pics they have at the bottom of the page, and it brings you to a page that introduces "our team".

It's easier to accept what sometimes may appear to be a corporate mentality when you can see the faces behind the facade of V123.

CourVO